Customer Success Manager

2 weeks ago

StratforduponAvon, Warwickshire, United Kingdom Moorepay Full time
About the Role

We're seeking a skilled Customer Success Manager to join our team at Moorepay. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers achieve their business goals and are delighted with our services.

Your focus will be on building strong relationships with our customers, understanding their needs, and providing tailored solutions to drive success. You'll work closely with our internal teams to ensure seamless delivery of our services and identify opportunities for growth and improvement.

Key responsibilities will include:

  • Proactive outreach and regular meetings with customers to ensure fantastic relationships are in place.
  • Developing stakeholder relationships within customer accounts and across the Moorepay business.
  • Leading quarterly business reviews with key customers, focused on business outcomes and value.
  • Acting as the 'Voice of the Customer,' representing customer sentiment and ensuring internal alignment in delivering business value and objectives.
  • Improving product adoption through identification of gaps, discussion, and coaching, and ensuring the right collateral and enablement is provided to the customer.

We're looking for a results-driven individual with a strong customer-first attitude, excellent communication skills, and the ability to develop robust and enduring relationships with customers.

Benefits and culture

Moorepay is a team of over 500 friendly professionals across four offices in the UK and India. We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself.

We focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here's what you'll gain if you join our team:

  • A career packed with opportunity, in a stable and growing company.
  • A comprehensive programme of learning and development.
  • Competitive base salary.
  • 25 days annual leave, with the opportunity to buy more.
  • Private medical insurance.
  • Life assurance 4x salary.
  • Enhanced pension with up to 8.5% employer contributions.
  • A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

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