Customer Success Manager

4 weeks ago

StratforduponAvon, Warwickshire, United Kingdom IQ Talent Solutions Full time
Customer Success Manager

At IQ Talent Solutions, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our client-facing team, you'll be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products.

Key Responsibilities:
  • Manage a portfolio of accounts to achieve long-term success and growth
  • Maintain strong client relationships through regular communication and issue resolution
  • Develop a comprehensive understanding of our products and services to provide expert guidance and support
  • Act as the primary point of contact for clients and internal stakeholders, ensuring seamless communication and collaboration
  • Onboard new customers, ensuring a smooth transition from sales to implementation and providing exceptional customer experience
  • Monitor customer usage data, health indicators, renewal dates, and growth opportunities to identify areas for improvement
  • Address customer issues with speed and efficiency, providing timely and effective solutions
  • Advocate for customer needs and issues across departments, ensuring their voice is heard and valued
  • Monitor and report on customer satisfaction metrics and KPIs to inform business decisions and drive growth
  • Collaborate closely with Sales, Product, IT, and Support teams to ensure a unified customer experience
  • Support clients with queries and training requests, providing expert guidance and support
  • Identify and document new functionality requests and bug notifications from clients, ensuring timely resolution and improvement
  • Engage in occasional domestic and international travel to meet with clients and stakeholders
Requirements:
  • Experience as a Customer Success Manager in the advertising technology field, providing AdTech solutions for customers
  • Strong understanding of advertising technologies and ability to learn and adapt to new software
  • Quick learner with excellent communication and interpersonal skills, able to build rapport with decision-makers and clients
  • Strong documentation skills, including the ability to draft user guides and sales presentations
  • Clear and patient training skills, with the ability to provide expert guidance and support
  • Accomplished presenter, able to effectively communicate with clients and stakeholders
  • Analytical and logical ability to understand internal workflows and identify areas for improvement
  • Clear DBS (willingness to undertake, paid by the company)
What We Offer:
  • Up to £45,000 salary
  • Opportunities for professional development and growth, including certification courses and learning activities
  • 20 days annual leave increasing to 24 days based on length of service
  • A day off to celebrate your birthday
  • Hybrid working to support your working preferences

We're an equal opportunities employer and welcome applications from all suitably qualified persons. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

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