Senior Debt Recovery Specialist

1 day ago


Basildon, Essex, United Kingdom Wilmington Full time

We are seeking a highly skilled Senior Debt Recovery Specialist to join our team at Wilmington plc.

About the Role

In this challenging and rewarding position, you will be responsible for reducing debt, handling queries, and ensuring that company policies are adhered to. Your expertise in B2B and B2C credit control, including reducing DSO and managing ledger balances, will enable you to proactively collect payments from customers and work towards cash collection targets.

You will also be responsible for reconciling customer accounts, managing withholding tax and exchange rate differences, accurately identifying and allocating incoming cash, and initiating refunds for credit balances when necessary. Additionally, you will handle and resolve customer account queries, maintaining clear and concise notes in the credit control system.

Key Responsibilities
  • Credit Control & Payment Collection: Proactively contacting customers via phone and email to collect payments, working towards challenging cash collection targets.
  • Account Management & Reconciliation: Reconciling customer accounts, managing withholding tax and exchange rate differences, accurately identifying and allocating incoming cash, and initiating refunds for credit balances when necessary.
  • Customer Queries & Issue Resolution: Handling and resolving customer account queries, ensuring that the issue tracking system is kept up to date, while maintaining clear and concise notes in the credit control system.
Requirements

To be successful in this role, you must have:

  • Experience in B2B and B2C credit control, including reducing DSO and ledger balances.
  • Minimum GCSE English and Maths grade C.
  • Intermediate Excel and Word skills, including vlookups.
  • Strong communication skills, verbal and written.
  • Able to accept and encourage evolving processes.
  • Time management and organisational skills.
What We Offer

We offer a competitive salary of £24,000 - £26,000 per annum, depending on experience, as well as 25 days annual leave and a generous commission scheme. You will also have access to a variety of wellbeing tools and resources. Our office locations include Hybrid - Fort Dunlop in Birmingham or Phoenix Place in Basildon.

If you are an experienced Credit Controller looking to take the next step in your career within a global organisation, we want to hear from you.



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