Revenue Collection Specialist
1 week ago
About Us: Optima Plus Recruitment is a leading recruitment agency dedicated to connecting talented individuals with rewarding employment opportunities. We specialize in matching skilled professionals with reputable organizations across various industries.
Job Description: The Revenue Collection Specialist will be working within the Council Tax Recovery team, predominantly taking all incoming recovery calls from Council Tax charge payers, taking payments and setting up special payment arrangements. The ideal candidate will need experience working within a busy Council Tax Recovery department and advanced use of Civica Open Revenues.
Responsibilities:
* Communicate with taxpayers and other interested persons, predominantly by telephone, to identify occupiers, owners for liabilities, discounts and disregards.
* To facilitate payment of Council Tax by ensuring that demand notices and other documentation are issued to tax payers as appropriate. Implement methods of payment, refunds and other transactions as necessary.
* Serve various legal notices and invoices for all debt types, implementing payment agreements and take appropriate action for collection and recovery in accordance with guidelines, taking ownership of monitoring accounts and payment arrangements.
Key Skills:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong analytical and problem-solving skills
* Proficiency in Civica Open Revenues
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