Salesforce Platform Specialist

4 days ago

Seaham, Durham, United Kingdom Service Care Solutions Ltd Full time

Service Care Solutions Ltd is seeking a seasoned Salesforce Support Analyst to drive innovation through technology. As a key member of our dynamic team, you will play a pivotal role in supporting critical organizational objectives and enhancing user experiences.

Key Responsibilities:
  • Oversee the support and development of the Salesforce platform to align with the ICT Strategy.
  • Collaborate with the Business Applications Manager to develop and implement strategic plans.
  • Provide expert guidance to users on Salesforce functionalities and troubleshooting.
  • Maintain up-to-date system documentation and act as a Systems Champion to promote proactive ICT usage.
  • Stay informed on the latest Salesforce developments and recommend usability improvements.
  • Adhere to confidentiality, cybersecurity, and health and safety policies to ensure operational integrity.
Requirements:
  • Proven experience as a Salesforce Support Analyst or in a similar role.
  • At least 1 year of Salesforce administration and analysis experience.
  • Salesforce Administrator Certification is essential; strong understanding of Salesforce CRM platforms and data management.
  • Demonstrable experience in managing Salesforce implementations and upgrades.
  • Effective communication and user training skills.
  • Familiarity with Agile project management methodologies and integration tools like MuleSoft is an advantage.

This role comes with a competitive salary of £42,023 - £43,337 plus Comprehensive Benefits (Including 27.1% Employer Pension Contribution) and offers a hybrid working arrangement between Seaham, SR7 and Bishop Auckland, DL14.

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