Operations Director

3 weeks ago

London, Greater London, United Kingdom Onnec Full time
Job Title: Operations Director - Strategic Accounts Finance Leader

ONNEC Group is a leading independent technology partner and global integrator, with over 30 years of experience, and a team of 800+ global experts, specializing in providing end-to-end connectivity solutions that propel organizations everywhere.

We are a rapidly growing organization, and finding and retaining the highest caliber of people is fundamental to our success. We work hard to create a challenging, supportive, and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity, and inclusion in the workplace.

Key Responsibilities:
  • Develop and implement the overall operational strategy in alignment with the ONNEC strategic account goals and objectives.
  • Understand the unique operational needs and challenges of each account and develop customized operational strategies.
  • Foster deep relationships with key customer stakeholders.
  • Meet and exceed financial/margin expectation deliverables at Account and Project level.
  • Identify opportunities for process improvement and efficiency enhancement.
  • Analyze existing processes and workflows to identify areas for optimization.
  • Manage and allocate resources efficiently, including budgeting and resource planning.
  • Oversee inventory and supply chain management, ensuring timely availability of materials and resources.
  • Recruit, train, and manage a high-performing operational team focused on strategic account sales.
  • Set clear KPIs and performance expectations for the team.
  • Provide coaching, guidance, and support to help team members achieve their goals.
  • Collaborate with cross-functional teams (e.g. operations – key accounts/tech accounts and sales) to align strategies and resources.
  • Develop and maintain quality management systems working with the Global Head of Operations, the Operations Director – Strategic Accounts Tech, and the Operations Director – Key Accounts.
  • Ensure ONNEC's compliance with all relevant laws, regulations, and industry standards.
  • Implement and maintain safety protocols to create a secure working environment.
  • Manage relationships with suppliers and vendors to optimize costs and improve service quality.
  • Negotiate contracts and agreements to secure favorable terms.
  • Provide regular reports and updates to senior management on the performance of strategic accounts Finance.
  • Provide guidance and support to team members, ensuring they meet their individual and team targets.
  • Ensure accurate reporting.
  • Communicate client feedback and insights to relevant teams for continuous improvement.
  • Establish key metrics to measure the progress and impact of operational strategic accounts.
  • Provide operational support for Managed Service/Day 2 related activities within the Strategic Tech and Key and Transactional accounts.

We are looking for a highly experienced and skilled Operations Director to lead our strategic accounts finance team. If you have a proven track record in global operational leadership and delivery, excellent leadership and people management abilities, and a deep understanding of organizational dynamics, we would love to hear from you.

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