Complex Needs Assistant

1 month ago

Leeds, Leeds, United Kingdom City and County Healthcare Group Ltd Full time

Job Overview

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Care Professional - Complex Needs Assistant

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We are looking for a highly motivated and empathetic individual to join our team as a Care Professional - Complex Needs Assistant. In this role, you will work closely with our experienced clinical team to provide high-quality care and support to individuals with complex needs in their homes and communities.

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About Us

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City and County Healthcare Group Ltd is one of the largest care companies in the UK. We pride ourselves on providing exceptional care and support to individuals with complex needs. Our goal is to transform the care industry by working smarter, using innovative tech, and driving forward positive change.

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Job Responsibilities

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  • Deliver person-centered care that respects the dignity and autonomy of each service user\
  • Develop and maintain strong relationships with service users, families, and healthcare professionals\
  • Participate in training and development opportunities to enhance your skills and knowledge in complex care areas\
  • Collaborate with the multidisciplinary team to ensure seamless care delivery\
  • Maintain accurate records and report any changes or concerns to the clinical team\
  • Ensure a safe and healthy environment for service users and staff\
  • Adhere to company policies and procedures, including health and safety guidelines\
  • Contribute to the development of new initiatives and projects that promote positive change in the care industry\
  • Act as an ambassador for City and County Healthcare Group Ltd, upholding the company's values and mission\
  • Provide emotional support and guidance to service users and their families\
  • Engage in regular supervision and performance management discussions to set goals and objectives\
  • Attend training sessions, workshops, and conferences to stay updated on best practices and industry developments\
  • Participate in quality assurance activities to monitor and improve care standards\
  • Fulfill other duties as assigned by the manager or senior clinical team member\
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Requirements

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To be successful in this role, you will require:

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  • A passion for delivering high-quality care and making a positive impact on people's lives\
  • An ability to work collaboratively as part of a dynamic team\
  • Excellent communication and interpersonal skills\
  • A willingness to learn and develop your skills and knowledge in complex care areas\
  • A commitment to maintaining confidentiality and adhering to data protection principles\
  • A basic understanding of health and safety protocols and procedures\
  • A flexible approach to working hours, including evenings, weekends, and sleep-in shifts\
  • The ability to work independently and make sound judgments in high-pressure situations\
  • Basic computer skills and proficiency in using digital tools and software\
  • A DBS check and Enhanced Disclosure required\
  • A valid driver's license (desirable)\
  • A degree or equivalent qualification in a relevant field (desirable)\
  • Experience working with vulnerable adults or children (desirable)\
  • Prior experience in a care setting (desirable)\
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Salary and Benefits

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We offer a competitive salary of £12 per hour during the day, £13 per hour on weekends, and £11.44 per hour for sleeping nights. Additionally, you will benefit from:

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  • A pension scheme\
  • Paid annual leave\
  • A refer-a-friend scheme\
  • A cycle-to-work scheme\
  • Enhanced DBS checks\
  • Maternity/Paternity leave\
  • Opportunities for career advancement and professional growth\
  • A supportive and inclusive work environment\
  • Access to ongoing training and development opportunities\
  • A comprehensive induction program to help you settle into your new role\
  • A dedicated HR team available to answer any questions or concerns\
  • A thorough performance management process to support your success\
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Working Hours and Shift Patterns

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You will be expected to work a variety of shifts, including 24-hour shifts, to accommodate the needs of our service users. This may include evening, weekend, and sleep-in shifts. We understand the importance of work-life balance and strive to provide a stable and predictable schedule. However, we cannot guarantee a fixed routine due to the demands of the role.

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