Technical Lead Specialist
4 days ago
About this role
Job DescriptionWe are seeking a highly skilled Technical Lead to join our team at M Group Services Limited T/A Magdalene Limited in Wokingham. This is an exciting opportunity for a motivated and experienced professional to take on a key leadership role.
The successful candidate will be responsible for overseeing local team management, providing invaluable support to Operational and Service Management functions, and ensuring the highest standard of performance from their team. Key responsibilities include undertaking rapid restoration of operational telecoms network fault resolution within SLA, pro-actively managing and monitoring team performance, taking overall responsibility for technical support and issues arising within the operational telecoms environment, and ensuring customer communications are logged and updated correctly.
Key Responsibilities:
- Motivate, lead, coach, and support your team to ensure accountability and responsibility.
- Undertake or support rapid restoration of operational telecoms network fault resolution within SLA.
- Pro-actively manage, monitor, and report on team and individual performance.
- Take overall responsibility for technical support and issues arising within the operational telecoms environment.
- Ensure all customer communications are logged and updated correctly.
- Manage staff, rota, and daily operations to ensure resources are available to meet service standards.
- Train team members on internal systems, products, and processes.
- Deputise for the NMC Operations Manager when required.
Salary Details
This role offers a competitive salary range of £60,000 - £80,000 per annum, depending on experience, plus benefits including 25 days annual leave, 4% matched pension scheme, 2 x salary life assurance, access to our staff discount portal, Health Cash Plan, Cycle to Work scheme, Employee assistance programme, Recruitment referral scheme, Payroll giving, and Enhanced Family Leave.
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