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Graduate IT Application Engineer

2 months ago

Telford, Telford and Wrekin, United Kingdom Epwin Group Full time
Job Title: Graduate IT Application Engineer

At Epwin Group, we are seeking a highly motivated and detail-oriented Graduate IT Application Engineer to join our ICT team. As a key member of our team, you will provide support and administration to key business systems within the Window Systems Division.

Key Responsibilities:

  • Provide 1st line support for our business systems, including ERP and Warehouse Management System.
  • Coordinate 2nd line support with third-party support companies.
  • Manage third-party support contracts, including monitoring of SLAs.
  • Develop and promote the use of our business systems within the organization.
  • Write data reports using System Report Writing Tools and SSRS.
  • Provide user training and support.
  • Project manage system enhancements.

Requirements:

  • Computer Science, Information Technology, or Software Engineering BSc.
  • Microsoft Business Central ERP support and administration.
  • SQL Server administration.
  • Experience of Manufacturing, Sales & Distribution operations.
  • MS Office 365 skills, including Office Apps, Outlook/Exchange, Teams, SharePoint, and OneDrive.
  • Cyber security awareness.
  • Project Management.
  • User training.
  • Creating technical documentation.
  • Experience of Process/Change management.

About Us:

Epwin Group is a leading manufacturer of PVCu windows and doors. We are committed to delivering high-quality products and services to our customers. As a Graduate IT Application Engineer, you will play a key role in supporting our business systems and ensuring the smooth operation of our operations.