Deputy Store Manager New Bond Street
3 weeks ago
At Bvlgari, we are seeking a highly skilled and experienced Deputy Store Manager to join our team at our New Bond Street boutique. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and leading by example to achieve sales targets and KPIs.
Key Responsibilities:- Assume the role of Store Manager in the absence of the Store Manager, ensuring the smooth operation of the boutique and maintaining high standards of customer service.
- Lead the sales team by example, demonstrating excellent selling skills and providing coaching and guidance to ensure exceptional customer service.
- Reach sales targets and manage the boutique to achieve sales objectives and KPIs, working closely with the Store Manager to develop and implement action plans to improve results.
- Support the Store Manager in the induction of new joiners, opening and closure procedures, and upholding uniform and grooming standards.
- Supervise After Sales Service requests, providing excellent service and ensuring customer satisfaction.
- Organize and implement store rotations, shifts, and holidays, ensuring adequate staffing and coverage.
- Support the Store Manager in in-store training and team briefings, ensuring the sales team is equipped with the necessary skills and knowledge to deliver exceptional customer service.
- Support the Store Manager and team in CRM and developing loyal customers, ensuring a strong customer relationship and loyalty program.
- Strong negotiation skills and a drive for results.
- Excellent decision-making and ownership skills, with a focus on business acumen and influencing others.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Knowledge of luxury business, selling skills, CRM techniques, and store procedures and processes.
At Bvlgari, we offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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