Deputy Store Manager New Bond Street

3 weeks ago


London, United Kingdom Bvlgari Full time
Job Title: Deputy Store Manager New Bond Street

At Bvlgari, we are seeking a highly skilled and experienced Deputy Store Manager to join our team at our New Bond Street boutique. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and leading by example to achieve sales targets and KPIs.

Key Responsibilities:
  • Assume the role of Store Manager in the absence of the Store Manager, ensuring the smooth operation of the boutique and maintaining high standards of customer service.
  • Lead the sales team by example, demonstrating excellent selling skills and providing coaching and guidance to ensure exceptional customer service.
  • Reach sales targets and manage the boutique to achieve sales objectives and KPIs, working closely with the Store Manager to develop and implement action plans to improve results.
  • Support the Store Manager in the induction of new joiners, opening and closure procedures, and upholding uniform and grooming standards.
  • Supervise After Sales Service requests, providing excellent service and ensuring customer satisfaction.
  • Organize and implement store rotations, shifts, and holidays, ensuring adequate staffing and coverage.
  • Support the Store Manager in in-store training and team briefings, ensuring the sales team is equipped with the necessary skills and knowledge to deliver exceptional customer service.
  • Support the Store Manager and team in CRM and developing loyal customers, ensuring a strong customer relationship and loyalty program.
Requirements:
  • Strong negotiation skills and a drive for results.
  • Excellent decision-making and ownership skills, with a focus on business acumen and influencing others.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Knowledge of luxury business, selling skills, CRM techniques, and store procedures and processes.
What We Offer:

At Bvlgari, we offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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