Care Home Operations Manager
1 month ago
We are seeking an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. As a key member of our team, you will provide the General Manager with the support needed to ensure the efficient running of a high-quality home.
Key Responsibilities:- Promote a warm and welcoming environment for residents, staff, and visitors
- Manage enquiries and showrounds of the home for prospective families, ensuring the customer database is up-to-date to support commercial performance
- Drive occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Prepare payroll for home-based staff
- Provide advice and guidance to employees on HR-related queries
- Ensure personal files are stored securely
- Attend meetings and produce accurate notes and minutes
- Manage safe contents, petty cash, and resident fund accounts
- Update staff records with ad-hoc training, supervisions, and appraisals
- Offer guidance on staff development opportunities
- Experience in a customer-facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and ability to prioritize
- Proficient user of Microsoft, specifically Word, Excel, and Outlook
- CIPD qualification beneficial
- Rewarding Excellence bonus for Good or Outstanding CQC inspection
- Unlimited access to refer-a-friend scheme
- Access to retail and leisure discounts
- Free access to medical specialists and counselling services
- Tax code review service
- Option to join monthly staff lottery
As a valued member of our team, you will be respected and your contribution valued. If you are looking to develop your administrative career with a supportive employer offering progression opportunities, we encourage you to apply.
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