Care Home Operations Manager

1 month ago


Reigate, Surrey, United Kingdom Crooton Full time
Care Home Administrator

We are seeking an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. As a key member of our team, you will provide the General Manager with the support needed to ensure the efficient running of a high-quality home.

Key Responsibilities:
  • Promote a warm and welcoming environment for residents, staff, and visitors
  • Manage enquiries and showrounds of the home for prospective families, ensuring the customer database is up-to-date to support commercial performance
  • Drive occupancy and reputation of the Care Home as part of a community engagement team
  • Support resident and family feedback with a focus on customer care
  • Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
  • Prepare payroll for home-based staff
  • Provide advice and guidance to employees on HR-related queries
  • Ensure personal files are stored securely
  • Attend meetings and produce accurate notes and minutes
  • Manage safe contents, petty cash, and resident fund accounts
  • Update staff records with ad-hoc training, supervisions, and appraisals
  • Offer guidance on staff development opportunities
Requirements:
  • Experience in a customer-facing role
  • Previous involvement in HR administration and recruitment
  • High level of attention to detail and ability to prioritize
  • Proficient user of Microsoft, specifically Word, Excel, and Outlook
  • CIPD qualification beneficial
Benefits:
  • Rewarding Excellence bonus for Good or Outstanding CQC inspection
  • Unlimited access to refer-a-friend scheme
  • Access to retail and leisure discounts
  • Free access to medical specialists and counselling services
  • Tax code review service
  • Option to join monthly staff lottery

As a valued member of our team, you will be respected and your contribution valued. If you are looking to develop your administrative career with a supportive employer offering progression opportunities, we encourage you to apply.



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