Counsellor Position

3 weeks ago


Manchester, United Kingdom fish4.co - Jobboard Full time

Are you a qualified counsellor looking for a career that will invest in your development and progression?

Our client, a trusted health and wellbeing network, is seeking a Helpline Counsellor to join their team. As a leading EAP and OH provider, they offer a comprehensive employee assistance programme, providing 24/7 caring and compassionate support services to employers across various sectors.

This is a great opportunity to work with a Sunday Times 'Best Places to Work' organisation, providing an efficient and effective telephone counselling service to all callers.

Key Responsibilities:

  1. Providing telephone counselling services to individuals with diverse presenting issues
  2. Demonstrating ability to work with callers who are distressed and/or at risk
  3. Adopting a Solution Focused approach to achieve one call resolution

Essential Skills and Competencies:

  1. Minimum diploma level 4 in Counselling and 150 counselling hours
  2. 12 months post-qualification experience
  3. Registered member of the BACP or equivalent
  4. Relevant telephone experience
  5. High level of computer literacy and organisational ability
  6. Good communication and customer service skills

Employee Benefits:

  1. BACP membership and accreditation paid for
  2. Up to £70 per month for supervision
  3. Monthly incentives and holiday season bonus
  4. 25 days' holiday, plus bank holidays, and contractual sick pay
  5. Pension Plan and Life Insurance
  6. Access to Employee Assistance Programme and company incentives


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