Digital Solutions Strategist

4 weeks ago


London, Greater London, United Kingdom Similarweb Full time

About the Role:

We are seeking a highly skilled Client Success Strategist to join our team at Similarweb. As a Client Success Strategist, you will be responsible for driving continuous value to our clients by combining your industry expertise with your knowledge of Similarweb's solutions.

Key Responsibilities:

  • Be the primary point of contact for all users on your assigned accounts
  • Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
  • Identify and mitigate account at churn risk, implement proactive measures to retain customers and enhance their experience
  • Develop strong subject matter expertise across all Similarweb products and offering to support the pre-sale and post-sale processes
  • Develop and implement customer success plans to drive adoption, advocacy, and expansion
  • Create and deliver decks, insight emails, client workshops and webinars to drive ROI and adoption across our solutions

Requirements:

  • 4-5 years of relevant experience in Agencies / Digital Marketing / Customer Success
  • Native French speaker
  • In-depth knowledge of digital marketing and emerging trends in the digital landscape
  • Experience producing high-quality client-facing materials and collaterals that drive business impact
  • Committed to customer satisfaction with a passion for customer success
  • Excellent problem-solving and critical-thinking skills
  • Analytical, proactive, ownership mindset, relationship-driven
  • Comfortable working in a fast-paced, multi-project and deadline-driven environment
  • Fluent in English

About Similarweb:

At Similarweb, we are passionate about helping our clients achieve their business goals through our powerful digital intelligence platform. We offer a dynamic and supportive work environment, competitive perks and benefits, and opportunities for career growth and development.



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