Digital Solutions Strategist
4 weeks ago
About the Role:
We are seeking a highly skilled Client Success Strategist to join our team at Similarweb. As a Client Success Strategist, you will be responsible for driving continuous value to our clients by combining your industry expertise with your knowledge of Similarweb's solutions.
Key Responsibilities:
- Be the primary point of contact for all users on your assigned accounts
- Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the Similarweb platform
- Identify and mitigate account at churn risk, implement proactive measures to retain customers and enhance their experience
- Develop strong subject matter expertise across all Similarweb products and offering to support the pre-sale and post-sale processes
- Develop and implement customer success plans to drive adoption, advocacy, and expansion
- Create and deliver decks, insight emails, client workshops and webinars to drive ROI and adoption across our solutions
Requirements:
- 4-5 years of relevant experience in Agencies / Digital Marketing / Customer Success
- Native French speaker
- In-depth knowledge of digital marketing and emerging trends in the digital landscape
- Experience producing high-quality client-facing materials and collaterals that drive business impact
- Committed to customer satisfaction with a passion for customer success
- Excellent problem-solving and critical-thinking skills
- Analytical, proactive, ownership mindset, relationship-driven
- Comfortable working in a fast-paced, multi-project and deadline-driven environment
- Fluent in English
About Similarweb:
At Similarweb, we are passionate about helping our clients achieve their business goals through our powerful digital intelligence platform. We offer a dynamic and supportive work environment, competitive perks and benefits, and opportunities for career growth and development.
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