Ecommerce Customer Service Manager

4 weeks ago

London, Greater London, United Kingdom Fashion and Retail Personnel Full time
About the Role

This luxury lingerie company is seeking an experienced Ecommerce Customer Care Manager to join its team on a permanent basis. As a multi-award-winning brand, offering high-quality lingerie and nightwear, this is an exciting time to be part of the company's growth journey.

Key Responsibilities
  • Oversee the day-to-day operations of the customer care team, ensuring a high standard of customer service is maintained across phone, email, live chat, and social media channels.
  • Manage the ecommerce Shopify website, working closely with the Head of E-commerce to improve site user experience.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with the team to resolve customer complaints and issues in a timely and professional manner.
Requirements
  • Proven experience in B2C customer interaction in an online or offline environment.
  • Experience managing a team and leading customer-facing initiatives.
  • Strong knowledge of NetSuite and Shopify, with a willingness to learn and adapt to new technologies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
What We Offer

A competitive salary of up to £35,000, hybrid and flexible working, a private healthcare scheme, and bi-monthly company socials. If you're a motivated and customer-focused individual looking to join a dynamic team, apply today

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