Junior Ecommerce Manager
4 weeks ago
We're a leading accessible luxury brand, dedicated to delivering outstanding quality, design, and customer service. Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design, and customer service.
Job Title: Junior Ecommerce ManagerWe're seeking a highly skilled and experienced Junior Ecommerce Manager to join our team. As a key member of our Ecommerce team, you will be responsible for driving Ecommerce growth in China, working closely with our Tmall Partner to drive Tmall and RED store Ecommerce growth.
Key Responsibilities:- Tmall/Red Ecommerce Management:
- Oversee day-to-day Tmall flagship store and RED store management, including TP management, regular sales review, product ranging, promotion planning, live streaming, CRM, and managing content on the site.
- Monitor and optimise China online traffic, conversion, revenue, and spend. Maximise eCommerce performance through effective day-to-day management of data and implementing trading initiatives.
- Align with the marketing team/agencies to leverage brand marketing initiatives that lift Tmall traffic and sales.
- Work with TP and global teams to deliver best-in-class customer experience on Tmall, ensuring brand consistency across every customer touchpoint.
- Responsible for Ecommerce reporting and product analysis. Maximise Tmall database to help build a sustainable growth model for China (CAC/LTV/COS%, etc).
- Oversee monthly forecasts & fulfilment for stock replenishment. Ensure inventory level is aligned with product performance and commercial targets.
- Oversee external agencies to support UK to CN product importation, including documentation, custom clearance, product labelling, and local product test/compliance.
- Support with ordering packaging, localised GWP, and quarterly/yearly stocktakes.
- Native speaker of Chinese and fluent in English (written and spoken), with a strong understanding of Chinese culture.
- Experience in managing a Tmall store, knowledgeable of the latest Ecommerce trends in China.
- Strong analytical skill set, knowledgeable on how to measure an e-commerce business, ability to synthesise actionable insights.
- Ability to work both operationally and strategically with a clear focus on the brand and results.
- A passion for getting things done, always willing to offer support and help to others.
- A genuine interest in jewellery and fashion. Ambition to grow Monica Vinader to become a market-leading brand in China.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you're a motivated and experienced Ecommerce professional looking for a new challenge, we'd love to hear from you.
Travel Requirements:Travel to our Norfolk/London office may be required.
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