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Customer Service Representative
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About the Role
We are seeking a compassionate and dedicated individual to join our team as a Receptionist at Avery Healthcare. As a key member of our team, you will provide professional, high-quality customer service as the first point of contact within the home. Your responsibilities will include:
- Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
- Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
- Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About You
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must:
- Have excellent communication skills both verbal and written.
- Be confident in using computers.
- Have a positive, friendly, and welcoming attitude.
- Have previous exposure to problem-solving and client complaints.
About Avery Healthcare
We believe that the later years of our residents' lives should be as enriching as any other. Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes. As a Receptionist, you will play a vital role in delivering this vision.
Requirements
- A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
- Proof of eligibility to work in the UK.
