Customer Service Representative

3 weeks ago


Ruislip, Greater London, United Kingdom John Lewis Partnership Full time
Job Summary:

This role is a key part of our front-line team, representing Waitrose & Partners with every customer interaction. As a passionate advocate for exceptional customer service, you will be responsible for delivering a high-quality experience that meets our customers' expectations.

Key Responsibilities:

As a Partner, you will be expected to:

  • Provide exceptional customer service, ensuring a positive experience for every customer interaction.
  • Operate a delivery vehicle safely and efficiently, adhering to company policies and procedures.
  • Assist with stock control and cashiering duties, including lifting heavy products.
  • Participate in continuous improvement initiatives to enhance the efficiency and productivity of the Partnership.
  • Meet the requirements for a full valid UK manual driving licence with no more than six points.

Requirements:

To be successful in this role, you will need:

  • A full valid UK manual driving licence with no more than six points.
  • Excellent driving skills and a good appreciation of health & safety.
  • Previous experience in a driving role and knowledge of chilled vehicles are desirable.

Benefits:

As a Partner, you will enjoy a range of benefits, including:

  • Staff discount.
  • Subsidised food in Partner dining rooms.
  • Discounts in local restaurants.
  • Subsidised learning.
  • Access to exclusive Partnership hotels.

Working Hours:

This role requires a flexible approach, with a scheduled weekly hours of 13.75 hours, working Friday 15:00-21:30 and Sunday 13:15-21:30.

At the John Lewis Partnership, we value diversity and inclusion. We want you to be yourself and bring your unique perspective to our team.



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