Senior Sales Associate

4 weeks ago

Bicester, Oxfordshire, United Kingdom Giorgio Armani Full time
About the Role

As a Senior Sales Associate at Giorgio Armani, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and achieving sales targets. You will represent the company, our products, and provide guidance to Sales Associates to sustain their development and performance.

You will work closely with customers to understand their needs, provide detailed product knowledge, offer solutions that meet or exceed their expectations, and provide a positive shopping experience.

Key Responsibilities:

  • Lead by example and provide guidance to junior Sales Associates, assisting in their training and development.
  • Provide excellent customer service by establishing rapport with customers, addressing their needs, and offering personalized recommendations.
  • Stay updated on product knowledge, promotions, and company policies, and effectively communicate this information to customers and team members.
  • Assist with store opening and closing procedures, including cash handling, securing the store, and other operational tasks.
  • Provide feedback to store management on customer trends, product feedback, and any other relevant information.
  • Assist customers with product selection, fitting, and sizing, and offer personalized recommendations.
  • Capture and utilize customer data to enhance their shopping experience and build brand loyalty, complying with all GDPR requirements.
  • Keep the sales floor clean, organized, and visually appealing, ensuring products are properly displayed and stocked.
  • Assist with inventory management, including restocking shelves and monitoring stock levels.
  • Handle customer inquiries in a professional and timely manner, resolving issues to ensure customer satisfaction.
  • Work as part of a team to meet or exceed sales targets and contribute to the achievement of store sales goals.
  • Participate in training sessions and team meetings to enhance product knowledge and sales skills.
  • Communicate effectively with team members and contribute to a positive work environment.
Requirements

We are looking for a motivated individual with a passion for retail and a commitment to excellence. The ideal candidate will have:

  • Strong communication and leadership skills.
  • Enthusiasm and a personable approach with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong product knowledge and ability to learn about new products quickly.
  • Positive attitude, self-motivation, and goal-oriented.
  • Ability to work independently and as part of a team.
  • Numerical ability and to handle cash transactions accurately.
  • Previous sales or customer service experience required.
Benefits

We offer a competitive salary and incentives scheme, employee discounts on Giorgio Armani products, training and development opportunities, and a vibrant and inclusive work environment where creativity thrives.

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.

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