Payment Systems Integration Specialist
5 days ago
PXP Financial is a leading payment provider with over 30 years of experience in the payments space. We boast an impressive and diverse client database across the globe and employ 170+ people across our regional offices located in the UK, Austria, Bulgaria, India, and the US.
Job SummaryWe are looking for a skilled Customer Onboarding Associate to join our team in Stanstead Abbotts, UK. The successful candidate will support the configuration of customer processing systems, collaborate with internal and external teams, and ensure the smooth onboarding process. In return, we offer an attractive package including a salary of £35,000 - £45,000 per annum and a range of benefits.
ResponsibilitiesThe Customer Onboarding Associate will be responsible for:
- Supporting configurations for customer integrations/installations, or enhancements along with any other project-related tasks
- Establishing customer communication contacts and carrying out regular and professional updates delivered via telephone & email
- Efficiently gathering required information from merchants/business, partners/acquirers etc., to ensure that we as a business complete projects to the highest standard, within the given timescales
- Ensuring that relevant information is correctly stored and regularly updated, in line with departmental processes
- Being highly responsive and proactive to emails and queries the onboarding team receive via email or phone
- Maintaining systems with required information on orders/projects to be handed-over to the Support team, ensuring they are well-equipped to support the customer going forwards
- Collaborating with other internal and external departments/teams to ensure a quick and smooth onboarding
- Performing investigations to diagnose and resolve issues in quick time
- Facilitating client introductions to discuss onboarding plans
- Daily project reviewing and follow-up
To succeed in this role, you will need:
- Proficient Microsoft Windows/Office knowledge
- Professional and confident verbal and written communication skills
- The ability to work efficiently and confidently with other departments within the business
- Previous configuration, onboarding or customer success experience is desirable
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