Technical Service Representative

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

An exciting opportunity has arisen for a dedicated Help Desk Specialist to join our client's IT team in Milton Keynes. As a key member of the team, you will be responsible for providing second-level support for software and hardware systems, resolving technical issues efficiently, and collaborating closely with internal and external customers.

About this Role

This is a permanent, full-time position that offers excellent opportunities for career growth and development. You will work in a dynamic environment where no two days are the same, and your problem-solving skills will be put to the test on a daily basis.

Key Responsibilities:

  1. Provide expert technical assistance to customers via phone, email, and in-person interactions.
  2. Collaborate with internal stakeholders to resolve complex technical issues.
  3. Document solutions and best practices to improve future support efficiency.
  4. Participate in training and testing to stay up-to-date with industry trends and technologies.

Requirements

To succeed in this role, you should have a minimum of 3 years' experience in a technical support environment, along with strong analytical and communication skills. Proficiency in software and hardware troubleshooting, as well as excellent customer service skills, are essential. An estimated salary of £35,000-£45,000 per annum is expected based on your experience and qualifications.



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