Patient Experience Coordinator
3 weeks ago
We are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Shawfair Park Hospital. As a key member of our team, you will be responsible for leading and driving improvements to the patient experience, utilising all information available within Spire and monitoring any changes made to ensure initiatives are trialled, reviewed and embedded.
Key Responsibilities:- Coordinate complaints in conjunction with the Hospital Director and Director of Clinical Services, providing high-quality responses that answer all aspects of a complaint and ensure opportunities to learn and improve from complaints are delivered and embedded into the organisation.
- Lead the complaints process when being interviewed by the Healthcare Improvement Scotland (HIS) or internal clinical reviews, providing assurance that the complaints are well managed and meet national guidance and Spire policy.
- Be familiar with HIS regulations, working with the governance team to maintain good outcomes for HIS inspections and develop plans to be Exceptional.
- Ensure that the views of patients and customers are used to guide and inform the provision of services through patient forums, engagement with patient representative groups, dissemination of feedback from questionnaires, complaints etc.
- Ensure that results from patient satisfaction surveys are discussed at the Clinical Governance Committee to ensure triangulation with clinical effectiveness information.
- Ensure lessons and trends from complaints and patient feedback is reviewed, discussed, analysed and acted upon.
- Experience of dealing with patients and other stakeholders.
- Excellent communication and interpersonal skills with the confidence and ability to build relationships with diverse audiences.
- Experience working within a healthcare setting.
- A competitive salary and comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, 'Spire for you' reward platform, free Bupa wellness screening, private medical insurance and life assurance.
- A commitment to our employees' well-being through work-life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. We are committed to our employees' well-being and offer a range of benefits and support to help them thrive in their roles.
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Patient Experience Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full timeJob Title: Patient Experience CoordinatorWe are seeking a highly skilled and experienced Patient Experience Coordinator to join our team at Spire Healthcare Ltd. As a Patient Experience Coordinator, you will play a vital role in ensuring that our patients receive the highest level of care and service.Key Responsibilities:Coordinate complaints and feedback...
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Patient Experience Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full timeJob Title: Patient Experience CoordinatorWe are seeking a highly skilled and experienced Patient Experience Coordinator to join our team at Spire Healthcare Ltd. As a Patient Experience Coordinator, you will play a vital role in ensuring that our patients receive the highest level of care and service.Key Responsibilities:Coordinate complaints and feedback...
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Patient Experience Coordinator
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full timeJob Title: Patient Experience CoordinatorWe are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Shawfair Park Hospital. As a key member of our team, you will be responsible for leading and driving improvements to the patient experience, utilizing all information available within Spire and monitoring any changes made to...
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Patient Experience Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full timeJob Title: Patient Experience CoordinatorWe are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Shawfair Park Hospital. As a key member of our team, you will be responsible for leading and driving improvements to the patient experience, utilizing all available information within Spire and monitoring any changes made to...
-
Patient Experience Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full timeJob Title: Patient Experience CoordinatorWe are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Shawfair Park Hospital. As a key member of our team, you will be responsible for leading and driving improvements to the patient experience, utilizing all available information within Spire and monitoring any changes made to...
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Patient Experience Coordinator
5 days ago
Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full timeJob Title: Patient Experience CoordinatorJob Summary:We are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Healthcare Ltd. As a Patient Experience Coordinator, you will play a vital role in leading and driving improvements to the patient experience, utilising all information available within Spire and monitoring any changes...
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Patient Experience Coordinator
1 week ago
Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full timeJob Title: Patient Experience CoordinatorJob Summary:We are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Healthcare Ltd. As a Patient Experience Coordinator, you will be responsible for leading and driving improvements to the patient experience, utilising all information available within Spire and monitoring any changes...
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Patient Experience Coordinator
7 days ago
Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full timeJob Title: Patient Experience CoordinatorJob Summary: We are seeking a highly skilled Patient Experience Coordinator to join our team at Spire Healthcare Ltd. The successful candidate will be responsible for leading and driving improvements to the patient experience, utilising all information available within Spire and monitoring any changes made and...
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Patient Experience Coordinator
1 week ago
Edinburgh, Edinburgh, United Kingdom Spire Healthcare Ltd Full timeJob Summary: We are seeking a highly skilled Patient Experience Coordinator to lead and drive improvements to the patient experience at Spire Shawfair Park Hospital.As a Patient Experience Coordinator, you will be responsible for coordinating complaints, leading the complaints process, and ensuring that the views of patients and customers are used to guide...
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Patient Flow Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Title: Patient Flow CoordinatorNHS Scotland is committed to delivering high-quality patient care and improving healthcare services. We are seeking a skilled Patient Flow Coordinator to join our team at Astley Ainslie Hospital.Job Summary:The Patient Flow Coordinator will play a crucial role in managing the discharge/transfer pathway from other hospitals...
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Patient Flow Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Title: Patient Flow CoordinatorNHS Scotland is committed to delivering high-quality patient care and improving healthcare services. We are seeking a skilled Patient Flow Coordinator to join our team at Astley Ainslie Hospital.Job Summary:The Patient Flow Coordinator will play a crucial role in managing the discharge/transfer pathway from other hospitals...
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Patient Flow Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Title: Patient Flow CoordinatorNHS Scotland is committed to delivering high-quality patient care and improving healthcare outcomes. We are seeking a skilled Patient Flow Coordinator to join our team at Astley Ainslie Hospital.Job Summary:The Patient Flow Coordinator will play a critical role in managing the discharge/transfer pathway from other hospitals...
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Patient Flow Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Title: Patient Flow CoordinatorNHS Scotland is committed to delivering high-quality patient care and improving healthcare outcomes. We are seeking a skilled Patient Flow Coordinator to join our team at Astley Ainslie Hospital.Job Summary:The Patient Flow Coordinator will play a critical role in managing the discharge/transfer pathway from other hospitals...
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Patient Flow Coordinator
2 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Title: Patient Flow CoordinatorNHS Scotland is committed to delivering high-quality patient care and improving healthcare services. We are seeking a skilled Patient Flow Coordinator to join our team at Astley Ainslie Hospital.Job Summary:The Patient Flow Coordinator will play a crucial role in managing the discharge/transfer pathway from other hospitals...
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Patient Flow Coordinator
2 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Title: Patient Flow CoordinatorNHS Scotland is committed to delivering high-quality patient care and improving healthcare services. We are seeking a skilled Patient Flow Coordinator to join our team at Astley Ainslie Hospital.Job Summary:The Patient Flow Coordinator will play a crucial role in managing the discharge/transfer pathway from other hospitals...
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Patient Flow Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Title: Patient Flow CoordinatorNHS Scotland is committed to delivering high-quality patient care and improving healthcare outcomes. We are seeking a skilled Patient Flow Coordinator to join our team at Astley Ainslie Hospital.Job Summary:The Patient Flow Coordinator will play a critical role in managing the discharge/transfer pathway from other hospitals...
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Patient Flow Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob Title: Patient Flow CoordinatorNHS Scotland is committed to delivering high-quality patient care and improving healthcare outcomes. We are seeking a skilled Patient Flow Coordinator to join our team at Astley Ainslie Hospital.Job Summary:The Patient Flow Coordinator will play a critical role in managing the discharge/transfer pathway from other hospitals...
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Patient Care Coordinator
2 weeks ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £28,000 - £38,000We are seeking a patient care coordinator to provide high-quality care and support to patients and their families in a dynamic and supportive environment.Key Responsibilities:Assess patient needs and develop individualized care plans.Collaborate with healthcare professionals to ensure seamless care delivery.Provide education and support to patients and their...
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Patient Flow Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob SummaryNHS Scotland is seeking a skilled Patient Flow Coordinator to join their team. As a key member of the Discharge Hub Team, you will be responsible for managing the identification of patients, in liaison with medical and nursing staff, for a discharge/transfer pathway from other hospitals in Lothian.Key ResponsibilitiesManage the Home First review...
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Patient Flow Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom NHS Scotland Full timeJob SummaryNHS Scotland is seeking a skilled Patient Flow Coordinator to join their team. As a key member of the Discharge Hub Team, you will be responsible for managing the identification of patients, in liaison with medical and nursing staff, for a discharge/transfer pathway from other hospitals in Lothian.Key ResponsibilitiesManage the Home First review...
