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Front of House Executive Graduate

2 months ago

City of London, United Kingdom Office Angels Full time
About Our Client

Our client is a prestigious organisation in the heart of the city, known for providing exceptional office spaces and excellent customer service. They are currently seeking a proactive and friendly Front of House Executive to join their team.

Responsibilities
  • Provide outstanding customer service and ensure clients feel supported and valued throughout their working day
  • Greet and welcome tenants and visitors, directing them to the appropriate person or floor
  • Maintain a tidy and presentable reception area, ensuring it is organised at all times
  • Receive and sort daily post and deliveries
  • Develop and maintain strong working relationships with clients, providing ongoing support and assistance
  • Answer phone calls and transfer them to the appropriate department or take detailed messages
  • Programme access fobs as requested
  • Respond to tenants' daily office and building queries, ensuring any maintenance requests are addressed promptly and communicated effectively to the facilities team
  • Conduct daily visual checks to ensure the building meets the organisation's high standards
  • Report any maintenance or facility issues to the Facilities Manager and update the maintenance task list
  • Prepare the building for viewings in a timely manner
  • Ensure communal kitchens are stocked with supplies such as tea, coffee, and sugar
  • Maintain effective communication within the team, providing updates on your whereabouts to ensure smooth coordination of tasks and activities
  • Escalate any tenants' issues or important information to the appropriate channels within the organisation
  • Assist with administrative tasks, including sorting and forwarding virtual tenant post, organising meeting room bookings, and updating building documentation
  • Keep the CRM system updated to log client requests and charges, ensuring accuracy in billing
  • Contribute to the move-in and move-out process for tenants, including inventory creation and assisting with deposit returns
  • Upload relevant building and client documents to the shared database for easy accessibility
Requirements
  • Strong customer service skills with a friendly and approachable demeanour
  • Excellent communication and interpersonal skills, both written and verbal
  • Ability to multitask and remain organised in a fast-paced environment
  • Proficiency in using Microsoft Office Suite and other relevant software
  • Proactive and self-motivated, with the ability to take initiative and problem-solve independently
Desirable
  • Previous experience in a similar front-of-house or customer service role
  • Familiarity with CRM systems and database management
  • Knowledge of facilities management and maintenance processes