Conrad London St James Hospitality Expert

3 weeks ago

London, Greater London, United Kingdom Hilton Worldwide, Inc. Full time

Job Overview:

We are seeking an exceptional Guest Experience Manager to join our team at Conrad London St James. As the face of our hotel, you will be responsible for delivering personalized service to our guests, ensuring that every stay is a memorable one.

In this role, you will lead a team of Guest Relations and Duty Managers, overseeing the entire guest experience from pre-arrival to post-departure. Your expertise will be instrumental in creating a seamless and enjoyable experience for our guests, driving loyalty and repeat business.

The ideal candidate will have a proven track record of success in a luxury hospitality environment, with excellent leadership and communication skills. You will be passionate about providing exceptional service, proactive in anticipating guest needs, and dedicated to maintaining the highest standards of quality and efficiency.

Responsibilities:

  • Lead the Guest Relations and Duty Manager team to deliver personalized service to guests.
  • Oversee the entire guest experience, from pre-arrival to post-departure, ensuring seamless service delivery.
  • Collaborate with hotel departments to exceed guest expectations and maintain the highest standards of service.
  • Manage budgets and allocate resources effectively to deliver luxury services.
  • Conduct daily meetings to align staff on VIP arrivals, needs, and departures.
  • Support all other hotel departments as needed.

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