Client Onboarding Specialist

7 days ago


London, Greater London, United Kingdom Baltic Exchange Full time

About Us

The Baltic Exchange is a renowned platform for the maritime industry, providing crucial data and services to its members. Our commitment to excellence has earned us a reputation as the leading source of independent maritime market data.

We strive to maintain the highest standards in our operations, adhering to a strict code of conduct that ensures transparency and fairness in all our dealings. As a key member of our team, you will contribute to this mission by providing exceptional service to our clients and supporting the smooth operation of our Membership department.

Job Role

This role is perfect for an experienced administrator who is eager to take on new challenges and responsibilities. As a Client Onboarding Specialist, you will be responsible for managing the on-boarding process of new members and data subscribers, ensuring seamless integration into our systems and processes.

Reporting directly to the Chief Commercial Officer, you will have a wide range of responsibilities, including:

  • Managing membership applications and ensuring compliance with membership requirements
  • Maintaining accurate records of applicant data and member details
  • Preparing and sending documentation to new members and notifying them of election
  • Authorizing/denying system access based on member needs
  • Raising annual and intermediate subscription notices/invoices, including special rate processing

Key Skills and Qualifications

  • At least 1 year of experience in team administration
  • Intermediate IT skills, including proficiency in Jira and Microsoft Office
  • Excellent verbal and written communication skills, with strong organisational abilities
  • Ability to multitask and manage projects efficiently
  • Strong attention to detail, maintaining a sense of urgency and prioritising tasks effectively

Salary Estimate: £40,000 - £55,000 per annum, depending on location and experience. This estimate includes a comprehensive benefits package, which may include bonuses, health insurance, and retirement plans.



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