Client Onboarding Specialist

1 week ago


London, Greater London, United Kingdom Delta Capita Full time

About the Role:


We are seeking a highly skilled Client Onboarding Specialist to join our team in London. This is a great opportunity to work with some of the world's leading financial institutions and be part of our fast-growing business within our CLM department.



Key Responsibilities:

  • Be the dedicated point of contact for coordinating the front-to-back client onboarding journey, ensuring KYC and regulatory due diligence, and account set up is completed (including in electronic trading platforms) in timely manner so that clients are ready to trade
  • Liaising with internal departments to resolve Onboarding related bottlenecks (e.g. KYC Operations, Account Opening, Compliance, Legal, Credit)
  • Liaising with Sales representatives, clients, brokers and custodians to direct and resolve client and stakeholder queries in a timely manner
  • Dealing with escalations and issues from Sales and clients and providing solutions/guidance
  • Proactively engaging with key stakeholders to advise on issue resolution, client reporting, capacity, and associated risks
  • Supporting Sales with client account and custodian related activities to ensure adherence to applicable internal policies and external legal/regulatory frameworks
  • Identify opportunities for improvements to streamline the operational process and optimize the client journey
  • Liaising with internal stakeholders to facilitate ad-hoc projects
  • Assisting in defining procedures, processes, standards, and best practices to ensure efficiency / continuous improvement of the service
  • Responsible to produce key MI reporting both internally and externally to track, monitor and provide key metrics to internal and external stakeholders


Requirements:

  • BA/BSc Graduate degree or equivalent
  • Some relevant financial services experience (can include through internships whilst studying)
  • Any of the following: Client Onboarding, Sales Support, Trade Support, Pre-Trade Management, Account Opening, Client Services in a Front Office Investment Banking/Asset Management and regulatory environment beneficial
  • Strong Stakeholder management, excellent written and verbal communication, time management, problem solving skills, able to multi-task
  • Some knowledge of trading instruments including FX, Futures, OTC Derivatives and Collateral etc
  • Knowledge of Brokers and Custodians beneficial
  • Investment Banking, Global Markets, Asset Management experience beneficial
  • Ability to solve complex problems
  • Good Excel, PPT skills
  • KYC and regulatory due diligence experience beneficial


Benefits:

  • Competitive salary: £45,000 - £60,000 per annum depending on experience
  • Fixed term contract position with potential for perm located in London
  • Valid working permit for the UK required
  • Flexible working hours to meet client demands


About Us:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability.



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