Customer Success Manager

3 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Zest Food Jobs Full time

Role Overview

We are seeking a skilled Customer Technical Account Manager to spearhead all major customer accounts, managing relationships with some of the biggest retailers in the industry.

This role involves taking ownership of a portfolio of high-profile clients, ensuring they receive outstanding technical and strategic support while driving mutual success and innovation.

  • Main Responsibilities:
  • Act as the primary point of contact for all major retail partners, building and maintaining strong, trusted relationships.
  • Develop and execute tailored strategies for each account to drive growth, customer satisfaction, and retention.
  • Provide hands-on support for technical solutions, ensuring seamless integration and ongoing functionality of our clients' products.
  • Collaborate closely with internal teams—engineering, product development, and sales/commercial to deliver best-in-class service.
  • Track account performance.

Requirements:

Experience: Proven experience in account management, customer success, or technical account management - experience with major retailers is highly desirable.

  • Key Skills:
  • Strong understanding of food safety, BRC and exposure to the risk factors of Food Manufacturing.
  • Exceptional interpersonal and communication skills, with a talent for building trust and rapport.
  • Proactive and resourceful, with the ability to manage complex accounts and resolve challenges swiftly.
  • A strategic thinker who's focused on delivering measurable outcomes for both the business and the client.
  • Comfortable with occasional travel to meet key partners and attend industry events.

What We Offer:

In this role, you'll play a pivotal part in shaping our clients' partnerships with some of the biggest names in retail. As a member of their technical team, you'll be given the opportunity to expand your skills and career within a forward-thinking, innovation-driven company.



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