Customer Account Director

4 weeks ago

High Wycombe, Buckinghamshire, United Kingdom Pertemps TM Full time
About the Role

Pertemps is seeking a highly skilled Customer Account Director to join our team. As a key member of our organization, you will be responsible for driving the success of our implemented teams and clients.

Key Responsibilities
  • Line Management: Lead and direct a sub-team in the service delivery of a portfolio of clients, including monitoring and driving team performance, direct line management of Lead and Client Services Executives, and accountable for service delivery KPIs/SLAs.
  • Team Development: Carry out performance reviews, set personal targets, and implement training strategies to maintain the quality and efficient delivery of our training programs.
  • Departmental Change and Process Improvement: Drive departmental change and process improvement, and engage internal stakeholders to drive additional services in line with anticipated growth strategies.
  • Client Onboarding: Provide and support clients with the full onboarding cycle to ensure a smooth and successful start.
  • Analysis and Insights: Analyze payment data and trends to draw insights and make operational and commercial suggestions to relevant stakeholders.
  • Business Growth: Contribute to the success of our dynamic B2B sales team through organic client growth and prospect commercial strategies.
Requirements
  • 5 years of client management experience across FX or Fintech.
  • Proven success managing a portfolio of enterprise-size clients and evidence of prioritizing client requests and relationships.
  • Ambition and drive to grow existing client contracts through partnership expansion and product upsells.
  • An analytical mind who can dive deep into data, identify patterns, and generate insights for the benefit of our customers.
  • Excellent communication and presentation skills.
  • Technical understanding of payment products/methods and confidence in discussing payment strategies/solutions with high-level stakeholders.

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