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Quality Assurance Manager
2 months ago
**Key Responsibilities:**
* Develop and implement comprehensive quality assurance strategies and frameworks tailored to all services owned by Shared Service.
* Design and implement QA policies, standards and procedures, continuously reviewing to ensure they align with any regulatory changes and company or industry best practice.
* Work with the Shared Service management team to establish and monitor KPIs to measure the effectiveness and efficiency of quality assurance controls.
* Build, maintain and prepare detailed quality reports for senior management, highlighting performance against KPIs and advising on any areas of improvement and providing recommendations for improvements.
* Design and implement solutions that enhance quality, efficiency and stakeholder satisfaction.
* Develop the approach to and oversee internal audit checks to identify any deficiencies, and develop and oversee the implementation of any risk mitigation strategies.
* Build and lead a team of QA professionals, providing guidance and training, fostering a culture of quality throughout the Shared Service function.
* Develop and deliver training programmes for operations staff to promote a culture of quality and continuous improvement.
* Establish strong stakeholder relationships and work in partnership with them to resolve any quality concerns/issues.
* Work closely with cross-functional teams including the wider operations team, IT, underwriting, claims and third party service providers etc to ensure quality standards are integrated in to all aspects of the Shared Service operation.
* Support the development and integration of quality assurance tools and technologies to streamline processes and enhance efficiency.
* Maintain records of QA activities, audit reports and corrective actions.
**Requirements:**
* Excellent project management and communication skills
* Collaborative approach to working with internal and external stakeholders
* Strong focus on risk management to minimise any disruption to operational performance
* Knowledge of QA tools, methodologies and frameworks
* Problem solving - ability to analyse complex data sets, identify root cause of defects and develop effective solutions
* Data analysis - skilled in interpreting quality metrics and performance to drive improvements and make informed decisions
* Team leadership - proven track record of leading a team and mentoring individuals, fostering a high performance culture
* Stakeholder collaboration - ability to work effectively with cross-functional teams to drive a culture of quality and ensure alignment on quality objectives
* Continuous improvement - implement and drive continuous improvement initiatives to enhance quality and efficiency
* Process optimization - drive a consistent approach to QA processes and develop strategies to streamline and optimize
* Maintain comprehensive and accurate documentation of QA processes, audit results and corrective actions
**Ideal Candidate:**
* Results driven, self-motivated, flexible and enthusiastic
* Strong organizational and project management skills, with the ability to manage multiple priorities
* Change management
* Performance management
* Leadership and team management
* Risk management
**About Eames Consulting:**
Eames Consulting is a leading consulting firm that provides expert advice to businesses across various industries. We are committed to delivering high-quality services that meet the needs of our clients. Our team of experienced professionals is dedicated to helping businesses achieve their goals and improve their operational efficiency.
