Quality Assurance Manager
4 weeks ago
We are seeking an experienced Quality Compliance Manager to join our team at Clover HR Services Limited. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and compliance across our operations.
Key Responsibilities:- Maintain and improve our ISO9001 Quality Management System and Advice Quality Standard.
- Lead the annual review of all documentation, forms, policies, and procedures within the QMS (ISO9001) and Assist (AQS).
- Coordinate meetings of the QMS Review Group and manage change control of existing procedures.
- Oversee supply management activities across the company and manage non-conformances (risk events) across the organization.
- Conduct internal audit activities across the company for ISO9001 and AQS.
- Support the implementation of new certifications, such as ISO22458.
- Coordinate gap analysis and remedial activities.
- Embed procedures, policies, and controls around compliance and certification requirements.
- Support the daily operation and implementation of the risk management strategy.
- Assist in the maintenance of the risk register.
- Develop procedures and process maps for new contracts.
- Maintain the Policy Register and support in drafting policies.
- Prepare, maintain, and monitor the Business Continuity Policy.
- Support the creation and maintenance of project plans, progress reports, and business case documentation.
- Coordinate the delivery of customer-facing and internal projects and deliverables.
- Manage the day-to-day implementation, monitoring, and communication of the Data Protection and Information Security Policies (GDPR) and related procedures.
- Natural organizational flair with extreme attention to detail.
- Project Management/PMO experience.
- Strong analytical skills to interpret and embed relevant processes and standards.
- Understanding of the business impact of security tools, technologies, and policies.
- High standard of verbal, written, and interpersonal communication skills, including the ability to communicate effectively throughout the organization.
- Good knowledge of ISO9001.
- Good knowledge of Information Assurance & IT infrastructure.
- 28 days annual leave per annum, additional bank holidays, and a maximum of 5 service days accrued over 10 years (1 every 2 years).
- Hybrid working with a minimum of 1 day per week, including up-to-date IT equipment for homeworking.
- Group life assurance policy (4x salary).
- Westfield Reward Scheme offering optical discounts, dental cash back rewards.
- Enhanced Pension Plus Scheme salary sacrifice.
- Employee Assistance Programme (EAP).
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