Retail Team Manager
4 weeks ago
Job Summary
We are seeking a highly motivated and experienced Retail Team Manager to join our team at Primark. As a Team Leader, you will be responsible for motivating and coaching your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales.
Key Responsibilities
- Lead a team by providing 'in the moment' coaching and training on Primark ways of working with ongoing feedback.
- Support the colleague experience, engaging Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.
- Collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team.
- Manage an allocated section of a department, supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
- Help other managers with the day-to-day running of the store.
- Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
- Manage the cash lanes and Fitting Room areas as needed.
- Help with customer feedback and complaints.
- Manage stock file accuracy and drive improved availability in-store with a consistent focus on size and option control to meet customer demand.
- Manage all pricing in line with Primark Pricing Principles.
Requirements
- Excellent people skills to serve customers, lead the team, and build credible working relationships with all store colleagues.
- Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
- Good commercial awareness and understanding of local selling patterns.
- Ability to guide and support a team to achieve results.
- Nimble and adaptable, being able to flex plans and priorities in a fast-paced environment.
- Good planning and organizational skills, prioritizing and working within agreed timescales.
- Experience supporting store management with the protection of people, property, and premises by securing cash, stock, and property.
- Ability to effectively manage difficult situations and have good problem-solving skills.
About Primark
At Primark, we're committed to providing our customers with an exceptional shopping experience. We're a people-first culture, with inclusive spaces and a focus on continuous learning and improvement. If you're a motivated and experienced Retail Team Manager looking for a new challenge, we'd love to hear from you.
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