Frontline Customer Administration Representative

6 days ago


Manchester, United Kingdom AJ Bell Management Limited Full time
About Us:
AJ Bell Management Limited is an award-winning company that provides exceptional customer service. We are now looking for a skilled individual to join our team as a Frontline Customer Administration Representative. The ideal candidate will have excellent communication skills, be able to work efficiently with internal systems, and maintain accurate records on databases.

Key Responsibilities:
- Processing customer requests
- Handling financial transactions
- Producing letters and emails
- Working efficiently with our internal systems
- Maintaining accurate records on our databases
- Resolving customer queries via phone and email

Requirements:
- Minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English
- Excellent customer service skills
- Strong communication skills, both written and verbal
- Competent IT skills, including Word, Excel, and Outlook
- Ability to work to deadlines and under pressure, at times unsupervised

What We Offer:
We offer a competitive salary of £28,000 - £35,000 per annum depending on experience, 25 days holiday increasing up to 31 days with service, plus bank holidays. We also provide a range of benefits including holiday buy and sell scheme, a choice of pension schemes with matched contributions up to 6%, discretionary bonus scheme, and many more. Our team works collaboratively to achieve common goals and we strive to build strong connections with each other. We operate a hybrid working model where you'll spend a minimum of 60% of your working time per month in the office.

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