Administrative Support Specialist

1 day ago

Ilford, Greater London, United Kingdom Via Westminster Drug Project Full time

About the Role

We are seeking an experienced and efficient administrative support specialist to join our team at Via Westminster Drug Project. As a key member of our team, you will provide professional, effective, and timely support to our team and clients, ensuring our specialist smoking cessation service maintains a high standard of responsiveness and achieves its service objectives.

Key Responsibilities

  • Support the team leader in developing and implementing processes and systems to manage referrals into our service and booking them into a wide range of clinics and satellites in locations across the borough.
  • Support the team leader in managing orders and stock for supplies of NRT, vape, Carbon Monoxide monitors, and other items required by the team.
  • Manage appointment slots in clinics delivered by our own advisors and other partners who are subcontracted to deliver smoking cessation support.
  • Regularly monitor all correspondence into the service, and ensure it is responded to promptly.
  • Lead on recontacting clients who disengage from support (lost-to-follow-up) or who we have not been able to book in to start treatment.
  • Lead on managing the ordering, distribution, and replenishing of posters and leaflets across the borough, with the support of our apprentices and volunteers.
  • Other duties as required to support the effective running of the team.

About Us

Via Westminster Drug Project is a thriving organisation committed to improving the health and wellbeing of our local communities. We offer a range of benefits, including 30 days annual leave for all new starters, health and wellbeing initiatives, financial perks, and development opportunities.

How to Apply

We welcome applications from experienced administrative support specialists who are interested in a new challenge in an administrative role supporting our team of experienced smoking cessation advisors, apprentices, and volunteers. Please submit your application as soon as possible as we may close adverts at any time if we receive a sufficient number of applications.

Via welcomes enquiries from everyone, and we value diversity in our workplace. Our commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process.

We are a Disability Confident Employer and are committed to the employment and career development of disabled people. We offer an interview to disabled people who meet the minimum criteria for our jobs.

Appointment to all Via posts are subject to satisfactory completion of our safeguarding checks, including DBS, and we follow safer recruiting principles.

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