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Digital Service Delivery Manager

2 months ago

Farnborough, Hampshire, United Kingdom QinetiQ Limited Full time
Job Description

We're seeking an experienced IT Support Specialist to join our Digital Enterprise Services Product team. As a key member of our team, you'll be responsible for providing support and expertise to deliver high-quality services to our customers.

Your main duties will include:

  1. Supporting the Product Owner, Principal Engineer and Group Head of Digital Enterprise Services in the delivery of IT services
  2. Providing operational service support during incident and problem management activities
  3. Developing, planning and assisting in the development and deployment of new technologies and enhancements to existing services
  4. Maintaining and updating support documentation and configuration records for all managed and supported services
  5. Identifying and developing methods and procedures to improve security and data privacy within the current portfolio of solutions