Senior Medical Secretary

6 days ago

Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time
About the Role

We are seeking a highly skilled and experienced Medical Administrative Assistant to join our team at University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). As a key member of our administrative team, you will provide exceptional support to our clinical staff, ensuring the smooth operation of our services.

Key Responsibilities
  • Communication: Act as a point of contact for queries from clinical and non-clinical staff, liaising via telephone and email to action urgent appointments or procedures as necessary.
  • Patient Care: Show a caring and professional approach towards patients, relatives, and carers, acting with resilience to deal with sometimes distressed individuals in a professional and empathetic manner.
  • Administrative Support: Provide administrative support to our clinical staff, including preparing and maintaining accurate records, managing correspondence, and coordinating appointments.
Requirements
  • Qualifications and Training: Educated to GCSE, grade C or above (or equivalent) in English Language and Maths, with a qualification in word processing or audio typing (or equivalent).
  • Skills and Abilities: Effective and polite manner when dealing with people, both face-to-face and on the phone, with the ability to work under pressure and meet deadlines while maintaining a high standard of accuracy.
  • Knowledge and Experience: Secretarial/clerical/administrative experience, with knowledge of NHS policies and procedures, and experience of dealing with the public, both on the telephone and in person.
About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites. We are committed to delivering excellent care to the people of Bristol, Weston, and beyond, and are proud to be a digital exemplar committed to improving patient care.

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