Senior Medical Secretary
1 week ago
Job Summary:
The Senior Medical Secretary will provide an efficient and effective secretarial service for clinical teams within Diabetes and Endocrinology, based at the Bristol Royal Infirmary. The role holder will act as a point of contact to help and support colleagues and the team, setting high standards of patient care by enacting the Trust's values at all times.
Key Responsibilities:
- Pro-actively achieve all key performance indicators relating to NHS clinical correspondence targets, workload distribution, and daily performance monitoring across the specialty.
- Lead on specific projects and tasks for the relevant clinical or management team as required.
- Act as a point of contact for queries from clinical and non-clinical staff, liaising via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary.
- Communicate effectively with patients, relatives, and carers, being polite and empathetic to their needs at all times.
- Show a caring and professional approach towards patients, relatives, and carers, acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
- Carry out associated clerical duties, such as maintaining accurate filing systems, receiving post, diary management, and scanning patient notes if required.
- Attend appropriate meetings, training, and briefing sessions, taking notes as required for feedback to colleagues or formal minutes.
- Gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave.
About the Trust:
University Hospitals Bristol and Weston NHS Foundation Trust is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. The Trust has been rated by the CQC as 'Good' overall and is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
What We Offer:
As a forward-thinking multi-award-winning Trust and a digital exemplar committed to improving patient care, we offer a range of benefits, including a supportive and inclusive work environment, opportunities for professional development, and a commitment to designing our services around the needs of individual patients and those around them.
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