Customer Service Representative
4 weeks ago
This is a newly created role working for our successful Legal Client based in Reading Town Centre as a Customer Service Executive. Part time may also be considered.
Key Responsibilities:
- Be a first point of contact for new client enquiries, via telephone and email, and provide an excellent first impression.
- Filter new enquiries and allocate them to appropriate members of the team, across the various locations.
- Follow up on all new enquiries and coordinate with colleagues in the team to ensure that all enquiries are dealt with promptly and professionally, with the aim of converting a high proportion into new instructions.
- Record all new enquiries in a database, for management and monitoring purposes.
- Work in conjunction with the Department Manager and Director of Marketing and Business Development to help continue to improve the team's handling and conversion of new enquiries.
Requirements:
- Have excellent written and verbal communication skills and experience in a customer/client facing role.
Benefits:
- Discretionary bonus scheme
- Up to 25 days annual leave
- Pension scheme
- Private medical insurance or healthcare cashback plan (can be extended for family)
- Professional qualifications, memberships and subscriptions
- Season ticket loan
- Quarterly staff awards and long service awards after five years
- Regular wellbeing weeks and a programme of social events
- An extra day's annual leave to give back through volunteering
- Staff introduction reward scheme
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