Quality Assurance Manager
4 weeks ago
Purolite, an Ecolab company, is seeking a Customer Excellence Manager to join our team at our state-of-the-art manufacturing site in Llantrisant, Wales.
What You'll Do- Lead preparation and hosting for customer and ISO 9001 audits.
- Respond to and schedule customer audits.
- Complete customer questionnaires.
- Lead Purolite's vendor management program, including conducting supplier audits.
- Manage internal audits to monitor compliance of internal operations, procedures, and regulatory requirements.
- Prepare action plans from all audits, internal and external.
- Set up internal workshops and communication related to CAPAs action plans.
- Initiate relevant KPIs.
- Manage client complaints.
- Communicate and liaise with customers and sales as necessary.
- Participate in the change control process to ensure changes to processes, systems, equipment, and facilities are appropriately assessed and implemented.
- A scientific degree or equivalent.
- Experience in a global regulated environment with a sound understanding of quality system requirements (cGMP and ISO 9001 advantageous).
- Software and technical skills, including all Microsoft Office applications (Q-Pulse or other electronic QMS software an advantage).
- Internal auditing experience to ISO 9001 requirements (cGMP advantageous).
- Lead auditor training (desirable).
- Experience in hosting customer audits.
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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