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Assistant Store Leader

2 months ago

Liverpool, Liverpool, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is a leading premium chocolate brand in the UK, renowned for its luxury giftable chocolates, innovative drinking chocolate system, and commitment to making people and nature happy through chocolate.

We are seeking a highly motivated and experienced Retail Store Manager to join our team and support the Store Manager in leading the retail team to achieve sales and deliver exceptional customer experiences.

The ideal candidate will be a people-focused and confident leader with a passion for chocolate, our brand, and delivering 100% happiness to every customer.

Key Responsibilities:

  • Support the Store Manager in providing excellent leadership to inspire, coach, and develop team members to meet performance goals through effective communication of the Hotel Chocolat vision and values.
  • Drive store sales and profit plan, and take action to maximize performance.
  • Aim to exceed store sales targets and KPIs through clear and effective communication to the team.
  • Maximize all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.

Requirements:

  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high-service guest interaction.
  • Natural leadership qualities to get the best out of high-performing team members both individually and as a whole.
  • A passion for chocolate, our brand, and delivering exceptional customer service.

Benefits:

  • A competitive salary
  • Incentives based on performance
  • 50% unlimited staff discount to treat yourself and your friends and family
  • 70% discount off a stay in our Hotel in St Lucia
  • We recognize that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
  • A chance to work in an exciting, innovative, and expanding company