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Customer Service Representative

2 months ago

Hucclecote, United Kingdom i2i Recruitment Full time
About the Role

We are seeking a highly skilled and motivated Customer Experience Associate to join our dynamic and supportive team at i2i Recruitment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities
  • Customer Needs Assessment: Understand the customer's situation and assess the issue to provide effective solutions.
  • Fraud Detection: Identify potential fraud and report it to ensure the integrity of our services.
  • Customer Communication: Clarify and meet customer needs through clear and effective communication.
  • Record Keeping: Maintain accurate and up-to-date records to ensure seamless customer interactions.
  • Customer Updates: Provide empathetic and timely updates to customers to ensure their needs are met.
  • Professionalism: Treat customers fairly and maintain a professional demeanor at all times.
Requirements
  • Effective Communication: Communicate effectively in writing and verbally, adhering to company standards.
  • Time Management: Manage deadlines and time efficiently to meet customer needs.
  • Adaptability: Maintain a positive attitude and adapt to changes and teamwork.
  • Attention to Detail: Ensure accuracy with strong attention to detail to maintain high-quality customer interactions.
Benefits
  • Flexible Working: Enjoy flexible working arrangements, including hybrid working after a training period.
  • Holiday Entitlement: Receive 31 days of holiday, plus the opportunity to purchase additional leave.
  • Employee Benefits: Enjoy a range of employee benefits, including deals on gadgets, car salary exchange, cycle scheme, vehicle breakdown cover, dental insurance, health cash plan, health screening, will writing, voluntary critical illness, mental health first aiders, and well-being activities.
  • Annual Bonus Schemes: Participate in annual bonus schemes and annual salary reviews.
  • Competitive Pension: Enjoy a competitive pension scheme and employee savings and loans.