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Operations Director

2 months ago

Dartford, Kent, United Kingdom Sephora Full time
About the Role

We are seeking an exceptional Operations Manager to lead our store team and drive business success at Sephora. As a key member of our retail team, you will be responsible for creating a seamless customer experience, driving sales growth, and maintaining store operations to the highest standards.

Key Responsibilities
  • Client Experience: Foster a positive and engaging store environment, ensuring exceptional customer service and resolving any issues promptly.
  • Sales: Develop and implement strategies to drive sales growth, educate the team on sales techniques, and maintain accurate stock levels.
  • Operations: Ensure seamless store operations, maintain a clean and organized store environment, and implement policies and procedures effectively.
Requirements
  • Strong leadership and management skills to inspire and motivate the team.
  • Excellent customer service orientation and ability to resolve customer complaints effectively.
  • In-depth knowledge of retail operations and sales techniques.
  • Familiarity with digital tools and their application in delivering customized service.
  • Strong organizational and time management skills.
  • Attention to detail to ensure accurate stock management and merchandising.
  • Analytical skills to identify and analyze key performance indicators and propose action plans.
  • Ability to build and maintain relationships with external contractors and counterparts.
  • Up-to-date knowledge of beauty industry trends and products.
  • Familiarity with Sephora's policies, procedures, and guidelines.
  • Excellent communication and interpersonal skills to collaborate with various stakeholders.
  • Ability to train and develop team members, including conducting performance assessments and providing feedback.
  • Flexibility to adapt to changing business needs and work in a fast-paced environment.
About Sephora

Sephora is a leading beauty retailer committed to empowering individuals to express their unique beauty. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. As a member of our team, you will have the opportunity to learn and grow, unleash your creativity, and be part of a global community that reimagines the future of beauty.