Operations Director
3 weeks ago
Job Information
Division: Elior Support Services
Contractual Hours: Full-time
Salary: £70,000
Contract Type: Permanent
Working Pattern: Monday - Friday
Location: Dartford, DA1 1AA
Job Summary:
The successful candidate will have exceptional proven leadership qualities and an ability to achieve results through others. We require a committed empathetic and passionate individual to deliver and exceed client and customer expectations.
Key Responsibilities:
- Accountable for creating a culture of excellent customer experience within their community
- Accountable for ensuring legal and company compliance within strategic area of responsibility
- Accountable for creating a platform for financial growth, exceeding financial targets
- Accountable for building and proactively maintaining external relationships with senior clients to exceed client expectations, deliver a value-added service proposition which will build and sustain industry competitive advantage
- Oversee Operations Management function within area of responsibility
- Accountable for overseeing recruitment, support, training and development of operations team in order to deliver an efficient, high quality, financially beneficial value proposition to Company and senior client in line with Company processes
- Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound. Developing centre of excellences within sites to be used as reference points is essential
Requirements:
- Extensive experience in contract catering, within a multi-site, senior management role
- Education experience will be an advantage
- Ability to demonstrate experience in leading, inspiring and motivating a large and diverse team
- Proven experience of working closely and successfully with clients
- Confidence in numbers and P&L management
Benefits:
- Salary of up to £70,000 plus a 15% KPI performance-related bonus and company car/allowance
- FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.
- Support Your Way of Life:
- Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
- Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
- Holiday Allowance: Relax & recharge with 33 days of holiday (including bank holidays)
- Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
- Family Leave: Prioritise family commitments with flexible leave options
- Paid Charity Leave: Make a positive impact with two additional paid days for charity work
- Big Enough for Growth, Small Enough to Connect:
- Opportunities for career progression while developing a close-knit community
- Supporting You Through Life's Ups & Downs:
- Access mental health support & comprehensive wellbeing benefits
- Keeping Finances & Wellbeing in Mind:
- Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme
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