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Service Delivery Manager
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We are seeking a highly skilled Service Delivery Manager to join our team at Ice Recruitment Limited. As a Service Delivery Manager, you will be responsible for the effective delivery of services to our clients.
Key Responsibilities:- Measuring the performance of services against agreed customer SLAs
- Building and maintaining working relationships with customers
- Creating reports regarding performance
- Incident management
- Participating in bid teams and owning questions for transition and service delivery
- 2+ years of experience in a service delivery role or technical role
- Experience building and working with clients face-to-face or over the phone
- Knowledge of ITIL
We are looking for a passionate and dedicated individual who is committed to delivering the highest standards of service to our clients. If you have a strong background in service delivery and are looking for a new challenge, please apply for this exciting opportunity.