Service and Repair Engineer
2 days ago
We are seeking an experienced Aftersales Service Engineer to join our team at Terry Parris Associates. As a key member of the team, you will be responsible for delivering high-quality technical support and services to our customers. The ideal candidate will have significant experience in a relevant occupation, such as mechanical or electrical engineering, and possess excellent communication and problem-solving skills.
The successful candidate will have the opportunity to work on a variety of projects, including equipment maintenance, repair, and testing. They will also be responsible for training customers in the use of our equipment and promoting sales of contracts and service parts. This is an exciting opportunity for someone who enjoys working with complex machinery and wants to develop their skills in a dynamic environment.
We offer a competitive salary package, including a base salary of £38,000 per annum, plus benefits and opportunities for career advancement. If you are a motivated and experienced engineer looking for a new challenge, we encourage you to apply for this position.
About the Role
The Aftersales Service Engineer will be responsible for:
- Providing technical support and advice to customers, distributors, and colleagues via telephone, email, and site visits.
- Liaising with customers on logistics, including shipment of new instruments and return of faulty instruments to the factory.
- Completing service reports for all jobs, noting the work done and highlighting issues for further action.
- Occasional support of design and development through product testing.
- Occasional building of instruments in accordance with Turnaround Time targets.
- Maintaining databases on customer service to produce reports on KPIs such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, and Repeat Visits.
- Promoting sales of contracts and service parts.
- Training customers in the use of our equipment.
- Travel within the UK and internationally as required.
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