Technical Manager

4 weeks ago

London, Greater London, United Kingdom Oracle Full time
Job Description

Career Level - IC4

We are seeking a highly experienced and skilled Technical Manager to lead our FLEXCUBE implementation and production support team. The ideal candidate will have a strong background in banking technology, with a minimum of 15 years of relevant experience and 5+ years of onsite consulting leadership experience.

Key Responsibilities:

  • Provide round-the-clock FLEXCUBE-specific technical and functional services to an extremely demanding customer for an extremely complex production environment across 50+ countries in EMEA.
  • Serve as the single point of contact for all customer escalations related to technical and functional queries assigned to the managed services team.
  • Address technical and functional issues escalated from Level 2 and Level 3 production support.
  • Develop and maintain long-term valued relationships with clients, setting up and successfully managing customer expectations on an ongoing basis.
  • Ensure the delivery of high-quality and appropriate solutions to avoid rework, and adherence to operational policies and methodology.
  • Manage project resources, budget, and finances. Assure project delivery to approved financial targets (project margin responsibility).
  • Lead a geographically distributed team of very senior consultants from Oracle and partner with third parties and customers as needed.
  • Provide coaching, guidance, and feedback to develop team members' skills.
  • Report to the Internal Practice Director for overall performance and project delivery responsibilities in managed services projects.
  • Report to the client SVP for the customer's project, within the context of managed services project objectives and deliverables.

Requirements:

  • Deep knowledge of FLEXCUBE Technical and Functional Architecture and data flow.
  • Solid experience of Application Performance optimization, Oracle SQL, PL/SQL, Forms, Reports, Java, WebLogic, Middleware integration using WebLogic, JMS, Tibco, and Emerging technologies such as Kafka and microservices.
  • Ability to effectively communicate with all parties, including customer executives, internal cross-functional teams, and partners.

About the Role:

This is a unique opportunity to work with a highly experienced team and contribute to the success of our clients. If you are a motivated and results-driven individual with a passion for technology and customer satisfaction, we encourage you to apply.

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