Leasehold Property Manager
2 months ago
Location - Staines
Contract - Temp 12 weeks - Possibility of Permanent Thereafter.
Hours - 35
Role summary - We are seeking an experienced Leasehold Officer to join our team at Service Care Solutions Ltd. This is a temporary 12-week position, with the potential to become a permanent role for the right candidate. If you have a strong understanding of leasehold management, including service charges, ASB legislation, and retirement living schemes, this could be the perfect opportunity for you.
Key Responsibilities:
- Oversee accurate calculation and administration of service charges.
- Monitor service charge budgets and provide regular reports.
- Address and resolve service charge queries and disputes.
- Manage leasehold properties within retirement living schemes, ensuring compliance with lease terms.
- Provide exceptional customer service and support to residents in retirement living schemes.
- Respond to and resolve anti-social behaviour (ASB) cases, working with residents and external agencies.
- Take proactive measures to prevent ASB and address potential triggers.
- Conduct regular estate inspections, ensuring properties meet health and safety standards.
- Report any areas in need of repair or improvement and liaise with contractors or maintenance teams.
- Act as the primary point of contact for leaseholders, addressing concerns and queries promptly.
- Maintain accurate records of interactions with leaseholders and ensure compliance with regulatory standards.
- Engage with residents and promote positive relationships within the estate community.
Requirements:
- Proven experience as a Leasehold Officer or in a similar role within housing or property management.
- Strong understanding of leasehold management, including service charges, ASB legislation, and retirement living schemes.
- Must hold or be willing to obtain an Enhanced DBS certificate.
- Excellent written and verbal communication skills.
- Ability to build strong relationships with residents, colleagues, and external agencies.
- Strong organizational skills with attention to detail.
- Experience in conducting estate inspections and identifying areas for improvement or repair.
- A proactive approach to problem-solving, particularly around ASB and property maintenance.
- Ability to manage multiple tasks simultaneously while maintaining high standards.
- Compassionate and professional approach to dealing with residents' concerns and issues.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
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