Estate Management Professional
4 weeks ago
Job Title: Estates Surveyor
Job Summary:
We are seeking a highly skilled and experienced Estates Surveyor to join our team at Bupa. As an Estates Surveyor, you will play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care.
Key Responsibilities:
- Support the Estates Manager, Senior Estates Manager, and Head of Estates and Compliance in managing Bupa's outsourced estates management provider in relation to general estate management issues.
- Liaise with Finance and other teams on issues arising from leases, neighbour disputes, and other general leasehold and property matters.
- Support the negotiation of leases and activities relating to insurance, rent, rates, and other charges associated with Bupa's tenant/landlord responsibilities.
- Day-to-day management of the outsourced estate management supplier and estate management enquiries from team members, colleagues, suppliers, and members of the general public.
- Provide clear and prompt instructions to professional advisors, i.e., solicitors and surveyors.
- Regularly update the Portfolio database and the outsourced estate management supplier of any changes to the portfolio, i.e., landlord contacts, change of bank details, and lease events.
- Liaise with Finance on a regular basis to ensure all quarterly rent, service charge, building insurance, and business rates invoices have been received for payment and reviewing queries on payments, credit notes, and business rates.
- Monitor outstanding business rate bills with Finance and the outsourced estate management supplier for payments yet to be set up.
- Liaise with Councils/Local Authorities on all urgent matters regarding business rates and council tax, such as court summons, final reminders, and legal notices, and where possible instruct our estates management partners on raising/chasing.
- Update the operational payment spreadsheet on all service charge and insurance costs and submit budgets and reconciliation reports to outsourced estate management suppliers for verification before processing.
- Collaborate with Property Managers and the outsourced estates management supplier to review any potential cost-saving opportunities across the portfolio.
Requirements:
- Estate management experience, either working for a large corporate occupier or in the management department of a surveying practice.
- RICS qualified (desirable).
- Detailed knowledge and understanding of Corporate Real Estate and Asset Management.
- Knowledge of landlord and tenant law.
- Highly organised and self-motivating with strong attention to detail.
- Excellent communication and problem-solving skills.
- Demonstration of the highest level of integrity and the ability to achieve successful customer outcomes.
- Adept at cross-team collaboration within a similar business environment.
- Ability to work on own initiative.
Benefits:
We offer a range of benefits to support your health and wellbeing, including:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
Why Bupa?
We're a health insurer and provider with a purpose to help people live longer, healthier, happier lives and make a better world. Our people are driven by the same purpose and are brave, caring, and responsible in everything we do.
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