IT Infrastructure Maintenance Expert
6 days ago
We are seeking an experienced IT Infrastructure Maintenance Expert to join our team in Central London. The successful candidate will be responsible for providing day-to-day operational support for our application portfolio.
In this role, you will be responsible for monitoring application systems, identifying performance trends and taking action when necessary to stop problems arising. You will also provide technical support to the application architect and project services as required for project deliverables.
You will work closely with our 3rd party suppliers to ensure that issues are escalated and dealt with as necessary and to SLA. Additionally, you will manage all system access requests and own application/system documentation and the data repository that holds that information (i.e. SharePoint).
The successful candidate will have a proven track record of managing incidents, requests, and problems, and will have excellent team working and interpersonal communication skills. They will also have exceptional oral and written communication skills and be able to work on own initiative and with minimal supervision.
About Onyx-Conseil
Based in Central London, Onyx-Conseil is a leading provider of IT services. We are passionate about delivering high-quality solutions that meet the needs of our clients.
We offer a competitive salary of £65,000 per annum, plus benefits package including pension scheme, life insurance, and annual leave entitlement.
Key Skills and Qualifications
- Proven experience working in 1st and 2nd line support role
- Experience of working with ITIL processes within an organization, in particular, incident, request, change, and problem Management
- Experience working in a customer-facing technical role
- Proven experience working with and managing 3rd party suppliers
- Experience managing assets, both hardware and software
- Knowledge and understanding of the Company application portfolio
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