Senior Laser Systems Support Specialist

7 days ago


Glasgow, Glasgow City, United Kingdom II-VI UK, Ltd. Full time

Overview

We are looking for a skilled Senior Product Support Engineer to join our team at II-VI UK, Ltd. in Glasgow. As a key member of the Product Support Group, you will provide high-level technical support for our scientific ultrafast laser systems.

About Us

IIVI UK, Ltd. is a leading manufacturer of materials, networking equipment and laser products. We develop and manufacture lasers on site as well as manufacturing lasers developed in other divisions.

Your Role

You will be responsible for providing advanced technical support for field issues, interface with in-house personnel, and contribute to ongoing product improvement by tracking, analysing and reporting on field reliability data. You will also conduct hands-on training of Field Service Engineers on procedures and techniques for servicing/installing new and existing products.

Requirements

  • A degree in physics or electronics engineering with significant professional experience.
  • Strong oral and written communication skills.
  • Ability to work independently and maintain focus under tight deadlines.
  • Familiarity with ultrafast lasers and ability to troubleshoot complex technical issues.

Benefits

We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience, plus a contributory pension scheme, subsidised private health care, and free life assurance. You will also have access to flexible core hours and a friendly business-orientated work environment.

Culture Commitment

We value Integrity, Collaboration, Accountability, Respect, and Enthusiasm. If you share these values, we encourage you to apply for this exciting opportunity to join our team.



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