Operations Helpdesk Coordinator
2 weeks ago
About Off To Work
">We are a dynamic international contract catering company committed to delivering exceptional customer experiences. Our Procurement & Supply Chain Business is seeking a highly skilled and proactive Customer Experience Advisor to join our team.
">Job Overview
">This is an exciting opportunity to work in a fast-paced environment, using excellent communication skills to resolve queries and issues efficiently. As a Customer Experience Advisor, you will provide first-class helpdesk support, system administration, and proactive assistance to our clients and suppliers.
">Key Responsibilities
">- ">
- Ensure efficient delivery of client helpdesk support and system administration tasks.">
- Continuously expand knowledge of the system modules and functionality to provide maximum assistance to clients and colleagues.">
- Work closely with field-based internal and external client account managers to achieve seamless service delivery.">
- Efficiently manage and escalate helpdesk tickets, ensuring timely resolution and setting priority where necessary.">
- Provide exceptional 'first point of contact' phone and email support to our customers.">
- Support, train, and assist newly enrolled team members.">
- Maintain high performance targets for efficiency, customer service, and quality.">
Essential Skills and Qualifications
">- ">
- Excellent written and verbal communication skills.">
- High level of attention to detail and accuracy.">
- Strong administrative and computer skills (Excel, Word, etc.).">
- Able to prioritize tasks effectively.">
- Deliver exceptional customer service.">
- Able to work under pressure.">
- Proactive team player with self-management and organization skills.">
- 'Ownership' can-do ethic.">
About You
">We are looking for someone who is passionate about delivering exceptional customer experiences, has strong communication skills, and can work well under pressure. If you have excellent administrative and computer skills, enjoy working in a fast-paced environment, and are a proactive team player, we would love to hear from you.
">Salary and Benefits
">The salary for this role is approximately £27,457 per annum + great benefits.
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