Senior Digital Experience Manager
2 weeks ago
About Us
Save the Children is a leading international charity dedicated to improving the lives of children around the world. Our mission is to create lasting change for children through our work in over 120 countries.
About the Role
We are seeking a highly skilled and experienced Digital Experience Manager to join our team. As a key member of our digital marketing team, you will play a critical role in developing and implementing our digital strategy to engage and inspire our supporters.
Key Responsibilities
- Lead the development and creation of inspiring and engaging digital content and experiences across all channels and platforms.
- Manage and continuously improve the performance of our main corporate website to ensure it meets our business and user needs.
- Act as the primary point of contact for website functionality and content.
- Collaborate closely with our Senior Product Manager to define and deliver functional improvements to the website.
- Manage third-party relationships and contracts pertaining to the website.
- Lead the user experience (UX) across our digital products and channels, including owned social channels, websites, microsites, and coalition websites.
- Be a leading expert on our in-house forms engine, continuously improving the user experience.
- Provide informal training to staff on digital content best practices and systems.
- Ensure that our digital experiences are accessible and compliant with the latest legislation and best practices.
About You
To be successful in this role, you will need:
- Solid experience working in a digital marketing/experience capacity, on a B2C website.
- Extensive experience in developing digital content for a range of channels, including social, email, and websites.
- Experience in storytelling within a digital context.
- Knowledge of new digital trends and emerging consumer technology.
- Experience managing third-party suppliers effectively.
- Proficiency with digital analytics packages.
- Experience with various Content Management Systems.
- The ability to work to deadlines, have an MVP mindset, be data-driven, creative, and technically adept.
- Passionate about digital content and UX, identifying new innovations and helping Save the Children become sector-leading in these areas.
- Significant experience developing digital experiences using best practice user experience design principles.
- Significant experience managing websites at a B2C organisation.
- Experience of using and conducting user research to improve digital experiences.
What We Offer
We offer a diverse and unique role where no two days are the same, with huge capacity to build and acquire new personal and professional skills. You will be part of a brilliant team of colleagues who are both experts in their fields and keen collaborators. We also offer a range of benefits to reward your hard work and motivate you to make a difference in the lives of children.
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